Following the post on Starbucks’ latest promotions, I shall rant about the last Starbucks outlet I visited the weekend past.
I was at Toa Payoh hub and decided to get into the “new” store I saw.. This is, by far, the smallest outlet I’ve been to in Singapore, or possibly matching the size of the outlet at Fusionopolis.
One 10-seater bar table stood smack in the centre of the store, with 3-4 bar seats available, facing the window looking out onto the pavement. Al fresco seating is available.. but in this scorching Singapore weather, nobody was seen outside. Thank God the air-conditioning in the outlet was perfect. :D
Starbucks’ is ever so popular… I wonder why. The outlet was SO crowded. And the order queue was so long. The friend went off in search for a table to park ourselves, while I queued. Then, I found out why the queue took forever to clear… making it seem as if there were so many customers….. the staff were slow. And, out of 2 counters, only one was operational. I guess, they read the question I had in my mind – why don’t open up the other counter? A second cashier came along shortly after.
Bleah. Things were not made any better. Cos, now, the crowd migrated to the drinks collection area. The staff who were preparing the drinks could not cope with the large orders. They fumbled.
As I stood by the collection area, I saw at least one staff.. looking so lost, not knowing what to do… or how to help out at all. :/
There were at least 2 staff, who looked like students, and trainees in the store. Geez…
It took about 5 minutes before I got to see what looked like my drink. Standing… unwanted at the counter. The friend thought it was my drink and pointed it out to me. But I replied saying, “I asked for no whip“. The drink at the counter had whip cream.
Still, I approached the staff to verify. True enough, that drink was meant to be mine. I showed the staff my receipt which stated, “no whip”. Quite reluctantly and sounding unwilling to entertain me, what with all the drinks requests coming in, the staff had no choice but to get one of the trainees to scrap off the whip and give me the drink. -.-
Such a wonderful experience.. for my first visit to the store at Toa Payoh Hub. Bleah……